Terms & Conditions of Use

Section 1 — Definitions and Interpretation

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires a different interpretation:

• "Platform" refers to the waja33 website accessible via waja33.org together with all services, games and features contained within it.
• "User" or "You" refers to any individual who registers, accesses or uses the waja33 platform.
• "Account" refers to the personal account registered by a user on the waja33 platform.
• "Account Balance" refers to the total amount of funds in a user's account at any given time, including deposited funds and bonus funds (where applicable).
• "Bonus" refers to promotional credits credited to a user's account subject to specific conditions set by waja33.
• "Wagering Requirement" refers to the total amount of bets that must be placed before a withdrawal of bonus funds is permitted.
• "RM" or "MYR" refers to the Malaysian Ringgit as the official currency used in transactions on this platform.

Section 2 — Acceptance of Terms

By registering an account at waja33, you expressly confirm that:

• You have reached at least 21 years of age as at the date of registration.
• You have the legal capacity to enter into a legally binding agreement.
• You have read and understood these Terms and Conditions in full and agree to comply with them.
• The use of online gambling platforms is permitted under the laws applicable in your jurisdiction of residence.
• You are not currently on any self-exclusion list or gambling ban issued by any relevant authority.

waja33 reserves the right to request identity verification documents to confirm that the above conditions are met. Failure to provide the required documents may result in the account being suspended or terminated.

Section 3 — Account Registration and Management

Each user is permitted to hold only one registered account on the waja33 platform. Registering multiple accounts, whether under the same name or different names, is strictly prohibited and may result in all accounts involved being cancelled without any refund of remaining balances.

During the registration process, you are required to:

• Provide your full name as it appears on a valid identity document (MyKad or passport).
• Provide an active mobile phone number that can be contacted for verification purposes.
• Use a valid and active email address that belongs to you.
• Choose a strong password and keep it strictly confidential.

waja33 is not responsible for any losses arising from false or inaccurate information provided during registration. Any changes to account information must be reported to the customer support team without delay.

Section 4 — Deposits and Payment Methods

waja33 supports the following deposit methods for the convenience of Malaysian players:

• Touch 'n Go eWallet
• DuitNow (direct transfer)
• Online banking via FPX (including Maybank, CIMB, Public Bank and other local banks as examples)
• Boost eWallet
• Cryptocurrency: USDT, BTC and ETH

The minimum deposit amount for each transaction is RM20, regardless of the payment method chosen. All deposits are credited to the account once the transaction is successfully verified. waja33 does not charge any processing fees on deposits, however fees charged by third-party payment service providers are beyond our control.

Section 5 — Withdrawals

The minimum withdrawal amount for each transaction is RM100. Withdrawal requests are processed within 30 minutes to 3 hours from the time the request is received, subject to security verification and approval by the relevant bank or e-wallet provider.

To ensure the withdrawal process runs smoothly, users are required to:

• Ensure that the registered bank account or e-wallet details are accurate and up to date.
• Meet any wagering requirements associated with bonuses before submitting a withdrawal request.
• Complete the identity verification process if requested by the waja33 security team.

waja33 reserves the right to request additional supporting documents for any withdrawal request that is deemed to require further review for security reasons. This includes a copy of an identity document and a bank statement confirming account ownership.

Section 6 — Bonuses and Promotions

The waja33 welcome bonus offers 120% of the first deposit up to a maximum of RM300. This bonus is subject to a wagering requirement of 20 times the bonus value before any withdrawal involving bonus funds is permitted.

Preset calculation examples:

• Deposit RM100 → Bonus RM120 → Account balance RM220 → Wagering requirement: RM120 × 20 = RM2,400
• Deposit RM600 → Bonus RM300 (maximum cap) → Account balance RM900 → Wagering requirement: RM300 × 20 = RM6,000

General bonus terms are as follows:

• Each user is eligible for the welcome bonus once only during the lifetime of the account.
• Bonuses cannot be transferred or converted directly to cash without meeting the wagering requirements.
• waja33 reserves the right to modify, suspend or withdraw any promotional offer at any time with reasonable notice.
• Any attempt to abuse or misuse bonus offers will result in bonus cancellation and account suspension.

Section 7 — VIP Programme

The waja33 VIP programme consists of five tiers, each offering different weekly cashback benefits to members:

• Bronze — Weekly cashback up to 0.2%
• Silver — Weekly cashback up to 0.3%
• Gold — Weekly cashback up to 0.5%
• Platinum — Weekly cashback up to 0.6%
• Diamond — Weekly cashback up to 0.8%

A member's progress in the VIP programme is reviewed periodically based on player activity and loyalty to the platform. Cashback benefits are credited to the user's account according to a set schedule. waja33 reserves the right to modify the structure or benefits of the VIP programme by giving prior notice to affected members.

Section 8 — Player Responsibilities and Conduct

Users of the waja33 platform agree to abide by the following code of conduct when using our services:

• The use of any automation software, bots, or tools designed to exploit the game system or the waja33 platform is strictly prohibited.
• Involvement in any form of fraud, money laundering, or other illegal activities through this platform is strictly prohibited.
• Attempting to access another user's account without authorisation is strictly prohibited.
• Distributing content that is offensive, threatening, or harmful to other users or waja33 staff is strictly prohibited.
• Each user is fully responsible for all activities that occur within their account.

Violation of any of the above provisions may result in immediate action including bonus cancellation, account suspension, or permanent account termination along with freezing of any remaining balance.

Section 9 — Account Closure and Suspension

Users may close their account at any time by contacting the waja33 customer support team via live chat or email. Before account closure is processed, all outstanding wagering requirements must be settled and any eligible withdrawals will be processed according to standard procedure.

waja33 reserves the right to suspend or terminate a user's account under the following circumstances:

• The user is found to have violated any provision in these Terms and Conditions.
• waja33 receives information indicating that the user does not meet the minimum age requirement of 21 years.
• There is suspicious or unusual activity in the account that requires further investigation.
• The user requests self-exclusion from gambling.
• Applicable legal or regulatory compliance requirements necessitate it.

Section 10 — Limitation and Exclusion of Liability

The waja33 platform is provided on an "as is" basis. To the extent permitted by applicable law, waja33 makes no express or implied warranties regarding the suitability, reliability, or completeness of this platform for any particular purpose.

waja33 shall not be liable for:

• Any interruption or unavailability of the platform caused by maintenance, technical issues, or factors beyond our control.
• Losses arising from a player's own betting decisions.
• Losses resulting from unauthorised access to a user's account due to the user's negligence in keeping their password confidential.
• Payment processing delays caused by third parties such as banks or e-wallet providers.

Section 11 — Amendment of Terms and Conditions

waja33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of changes will be published on the waja33 platform at least 7 days before the changes take effect, except in urgent situations that require immediate changes for security or legal compliance reasons.

Users are responsible for reviewing these Terms and Conditions periodically. Continued use of the platform after any changes come into effect is considered acceptance of the amended terms.

Section 12 — Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the waja33 customer service team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the waja33 platform
• Support Email: [email protected]
• Languages: Malay and English

All formal complaints submitted via email will receive a response within a reasonable timeframe. waja33 is committed to resolving every enquiry in a fair, transparent, and professional manner.